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Q:
My Burris Signature scope just arrived UPS. I sent it to the factory about 2-weeks ago because an internal lens had somehow chipped. The lens was replaced and the scope recoil tested. It looks better than when it was sent. My thanks and compliments to Burris. Any one else have any good customer service experiences.
Question by MLH. Uploaded on October 12, 2009
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Answers (8)
Moultrie products and Bushnell are two quick ones that come to mind. I have sent products for repair and they replaced them no charge. It was done in a timely manner as well!
Nikon fixed a scope for me tears ago ... quick in and quick out!
IN iowa we have a sweet sporting goods chain called scheeles they have a unconditional life time warrenty on every thing with their name on it ex. a friend of mine shut a $100 fishing rod in a door it had the scheeles name on it took it back the next day and got anew one and if they no longer carry that item you can just get one that is simalar in price ex. my brother had a $20 reel go bad on him they no longer carried the old one so he got one that was similar` and worth $35 they also work on every thing that you buy there that they have the tools and capibility too do ex. sawing arrows, bore sighting guns ect.
Burris and Leupold both put forth excellent efforts in customer service as does Cabela's.
I have a couple Burris scopes that I have never had a problem with but I did wonder how their customer service would be.
Earlier this year, the firing pin broke on my stainless Ruger Mark II .22 Government Target autoloader and I reported it to Ruger in Prescott, AZ. I received a new firing pin, no charge, within 10 working days. I've had three Ruger autoloaders, all very accurate handguns, that have digested thousands of rounds of 22LR each, and that was the first pin I'd broken.
When Redfield was based in Denver, CO, the crosshairs of a 12X scope simply broke or separated. The scope was mounted on a Rem 700BDL in .30-'06 that I was using for load testing and pest control. Redfield promptly repaired it and sent it back to me.
have yet to deal with Burris but I can say that Leupold's customer service is awesome.lost a battery cover for a Illum. recticle scope-emailed them and had the cover in two days. it was pretty impressive.
I had just the opposite experience with a similar Burris scope. I sent it back to change the reticle and didn't see it for another 6 months.
Post an Answer
Moultrie products and Bushnell are two quick ones that come to mind. I have sent products for repair and they replaced them no charge. It was done in a timely manner as well!
Nikon fixed a scope for me tears ago ... quick in and quick out!
IN iowa we have a sweet sporting goods chain called scheeles they have a unconditional life time warrenty on every thing with their name on it ex. a friend of mine shut a $100 fishing rod in a door it had the scheeles name on it took it back the next day and got anew one and if they no longer carry that item you can just get one that is simalar in price ex. my brother had a $20 reel go bad on him they no longer carried the old one so he got one that was similar` and worth $35 they also work on every thing that you buy there that they have the tools and capibility too do ex. sawing arrows, bore sighting guns ect.
Burris and Leupold both put forth excellent efforts in customer service as does Cabela's.
I have a couple Burris scopes that I have never had a problem with but I did wonder how their customer service would be.
Earlier this year, the firing pin broke on my stainless Ruger Mark II .22 Government Target autoloader and I reported it to Ruger in Prescott, AZ. I received a new firing pin, no charge, within 10 working days. I've had three Ruger autoloaders, all very accurate handguns, that have digested thousands of rounds of 22LR each, and that was the first pin I'd broken.
When Redfield was based in Denver, CO, the crosshairs of a 12X scope simply broke or separated. The scope was mounted on a Rem 700BDL in .30-'06 that I was using for load testing and pest control. Redfield promptly repaired it and sent it back to me.
have yet to deal with Burris but I can say that Leupold's customer service is awesome.lost a battery cover for a Illum. recticle scope-emailed them and had the cover in two days. it was pretty impressive.
I had just the opposite experience with a similar Burris scope. I sent it back to change the reticle and didn't see it for another 6 months.
Post an Answer