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Great Customer Service

Uploaded on November 08, 2011

I want to tell everyone about the great customer service I received this week from Rhino Outdoors. (http://rhinoutdoors.com/) I put my brand new Rut & Strut blind out on a Sunday afternoon and on the following Saturday a heavy snow crushed it, breaking five of the fiberglass rods. I called Rhino yesterday to ask about purchasing some replacements. Today the needed rods showed up at my door, no charge. That's great service and I would encourage everybody to look at this company's product line and their committment to customer service. Thanks.

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from chuckles wrote 27 weeks 5 days ago

Thanks for the heads up, 007. I have been hunting from the ground more and more but a bad experience with the first ground blind I bought has kept me from buying another one. I will check out the Rhino brand. Hope the deer and bear are treating you well.

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from BrosnanTrooper wrote 27 weeks 4 days ago

I just received a call from Field and Stream subscription department DEMANDING payment over the phone for $100 plus dollars for renewal of the Field and Stream subscription as well as to Outdoor magazine. I pointed out that on January 25, 2011 a check was sent in the amount of $96.00. In simple math, this would mean I am paying $ 4.00 per issue which is outrageous. However, the "gentleman" on the phone wanted payment TODAY, which would raise the price of the subscription to $5 monthly for each magazine. That is an even bigger insult. I am 83 years old, disabled, partially deaf and do NOT need some young punk calling me in my home demanding money. I informed him I would like to cancel my subscription. He told me that was not possible since he had a recording of my voice accepting a renewal. Last I checked we still live in a free country and I am allowed to cancel a subscription to a magazine if I so choose. This is especially the case since my current subscription hasn't ended and won't end until January 2012. So, there is no loss on the end of Field and Stream seeing as how no new magazines have been sent that I haven't already paid for. With that said,
CANCEL ALL OF MY SUBSCRIPTIONS WITH YOUR COMPANY! SEND THE MAGAZINES IN MY CURRENT SUBSCRIPTION AND DO NOT RENEW ANYTHING!
DO NOT CALL OR MAIL ANYTHING TO MY HOME OR FAMILY EVER AGAIN!!
I also suggest you fire the young man who called my home today. He was threatening and rude.
Verification of this cancellation is expected and a written apology would suffice.

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from 007 wrote 27 weeks 4 days ago

Chuckles, thanks, but the deer aren't playing along too well, just not seeing much but getting a fair # of pictures in the middle of the night. As to the bear, I can tell you more around mid-December.

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from 007 wrote 27 weeks 3 days ago

Addendum - I had some later issues with the blind and the good people at Rhino replaced it for me. Again, great customer service, give them a look. Good hunting, all.

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from steve182 wrote 22 weeks 3 days ago

I got good customer service from Wildgame Innovations. They replaced a camera that stopped working after a year or so.

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from Turkeytalk101 wrote 22 weeks 3 days ago

Never heard of them but by what you say, they seem to be a honest and reputable company. I'll check their website out.

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from steve182 wrote 20 weeks 22 hours ago

I was anything but impressed by Remingtons customer service. Seemed as if i was talking to a lawyer or politician.

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from chuckles wrote 27 weeks 5 days ago

Thanks for the heads up, 007. I have been hunting from the ground more and more but a bad experience with the first ground blind I bought has kept me from buying another one. I will check out the Rhino brand. Hope the deer and bear are treating you well.

0 Good Comment? | | Report
from BrosnanTrooper wrote 27 weeks 4 days ago

I just received a call from Field and Stream subscription department DEMANDING payment over the phone for $100 plus dollars for renewal of the Field and Stream subscription as well as to Outdoor magazine. I pointed out that on January 25, 2011 a check was sent in the amount of $96.00. In simple math, this would mean I am paying $ 4.00 per issue which is outrageous. However, the "gentleman" on the phone wanted payment TODAY, which would raise the price of the subscription to $5 monthly for each magazine. That is an even bigger insult. I am 83 years old, disabled, partially deaf and do NOT need some young punk calling me in my home demanding money. I informed him I would like to cancel my subscription. He told me that was not possible since he had a recording of my voice accepting a renewal. Last I checked we still live in a free country and I am allowed to cancel a subscription to a magazine if I so choose. This is especially the case since my current subscription hasn't ended and won't end until January 2012. So, there is no loss on the end of Field and Stream seeing as how no new magazines have been sent that I haven't already paid for. With that said,
CANCEL ALL OF MY SUBSCRIPTIONS WITH YOUR COMPANY! SEND THE MAGAZINES IN MY CURRENT SUBSCRIPTION AND DO NOT RENEW ANYTHING!
DO NOT CALL OR MAIL ANYTHING TO MY HOME OR FAMILY EVER AGAIN!!
I also suggest you fire the young man who called my home today. He was threatening and rude.
Verification of this cancellation is expected and a written apology would suffice.

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from 007 wrote 27 weeks 4 days ago

Chuckles, thanks, but the deer aren't playing along too well, just not seeing much but getting a fair # of pictures in the middle of the night. As to the bear, I can tell you more around mid-December.

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from 007 wrote 27 weeks 3 days ago

Addendum - I had some later issues with the blind and the good people at Rhino replaced it for me. Again, great customer service, give them a look. Good hunting, all.

0 Good Comment? | | Report
from steve182 wrote 22 weeks 3 days ago

I got good customer service from Wildgame Innovations. They replaced a camera that stopped working after a year or so.

0 Good Comment? | | Report
from Turkeytalk101 wrote 22 weeks 3 days ago

Never heard of them but by what you say, they seem to be a honest and reputable company. I'll check their website out.

0 Good Comment? | | Report
from steve182 wrote 20 weeks 22 hours ago

I was anything but impressed by Remingtons customer service. Seemed as if i was talking to a lawyer or politician.

0 Good Comment? | | Report

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