Thanks, it's good to know the way you got treated.

I don't find the prices that good anyway.

It's alway good to hear others opinions on the places they deal with.

That said I did get a great deal on a muzzleloader at the Cabelas here in Michigan a few years ago, but I haven't bought from them since mostly because I can get better deals elsewhere.

Not an excuse but how did lens get broken.

OK, let me get this straight, you tried to exchange a spotting scope at Cabela's that had been given to your father the "previous" Christmas because a lense cracked without any proof that it had been purchased from Cabela's originally and you're mad because they wouldn't just give you a new one?...Now, by any chance did someone borrow Daddy's prized gift, break it, and doesn't want to pay to get it fixed and doesn't want Daddy to know? Sounds like you need to man-up, contact the manufacturer and cough up the dough for the repair to me.

Well Victory, I read it. To bad you didn't take time the first time to provide this additional detail. Say what you want about me, but I just replied to your original rant as I read it. In the future maybe you shouldn't react to things while you are upset...

My experience with Cabela's over the years has been very good, althought I have never returned anything either. I guess it depends on the situation and facts of the product.MOST stores ask if the item is a gift for the specific need of a "Gift Receipt". I worked at Dick's Sporting Goods for over 4 years, and they took back just about everything! IF you had a receipt, within 90 days of return, you would get your full money back or exchange, customer's choice. After 90days, and the item is not covered by manufacture's warranty,the customer could choose a replacement item, or store credit for the said amount of the item. NO RECEIPT; STORE CREDIT. Unbelievable! Trust me, people returned JUNK for store credit and GOT IT! Customer service is one thing, but that policy was just dumb! One cannot stay in business, keep prices down, while giving things away! KEEP YOUR RECEIPT even if you charge it, a "return everything policy" is for people wanting to cheat the system.

I shop cabelas online and mail order catalog by phone. I have only had to return two items and got great service but I always had my receipt.

I cut up my cabelas card a long time ago. BTW, there are cheaper alternatives. I find it to be overpriced

Customer service crap is the biggest lie i've ever heard from stores there isn't one that I've heard about actually keeps the truth.

most of the time there prices are to expensive for me unless it is a big want or need for me. i see where you are coming from because it has happened to me before at cabeles before.

I have seen scope lenses crack for no reason but due to manufacturer didn't properly prepare the lens or bad fitting.

Bottom line: If I was the store manager I would have checked my archives for that model and perhaps if possible for the purchase, it can be done. After verifying the model I would have replaced it without second thought. Now because of the bad publicity a few people that read this including myself will not shop Cabela’s, there bad! I’ve been to the Fort Worth Store several times and the idiots there always trying to impress on me junk Shooting Science. For example, the 25 WSSM although I pointed out on their chart is 100 fps slower than the 25-06. But still to them with the facts in their face the 25 WSSM is a superior cartridge to the 25-06.

Went to Bass Pro, I knew what I wanted and they listened without giving me any BS and respectably gave me suggestions and alternatives I never thought of. Yep, I got what I needed and the help with friendly professional help I did!

YABUDDY!

Clay,

I think they were bought out by Cabela's since Cabela's sells Herter's brand of waterfowl gear (or did). Gander Mountain's mail order business, not the retail stores, was bought by Cabela's more than 10 years ago.

WA Mtnhunter
When I was 13 my Father bought me a Herter's 40 pound bow dark grey fiber glass that shot like a rifle. A week later I got the limb caught up in the front spokes of my bike :(

Clay cooper
I want to hear about the Herter's bow.

I begrudgely gave up some tropy whitetail racks to the Wheeling, WV Cabelas store because my DNR boss at the time said we would. They were racks that I had taken from persons that I had arrested for killing illegal deer. We used them to take to clubs and fairs for a display we called the "Wall of Shame". I had planned to visit the store and see what they had done with the racks and three weeks ago I made the trip( three hours from my house) I looked at their whitetail display and they did a fine job with the racks putting them on full mounts in natural settings. I had put several things in my cart and my wife had done likewise. I was in the market for a heavy barrel .223 varmit rifle. In the sale paper was a Rem. SPS Stainless rifle exactly what I was loking for at a good price ( something that is rare at Cabelas). I went to the gun counter and there was not a customer anywhere in sight. There were 2 salespersons behind the counter. I walked to where the gun was on the rack and one of the salespersons was standing there. I asked if I could see the gun and he flipped the number machine and walked off. I stood there for a minute I'm sure looking amazed and he walked back. To make a long story short I have never been treated so rudely by a salesperson in my life and I will probably never step foot in another Cabelas again, There are too many other stores. If I had treated the public like that in my line of work I would have been standing tall in front of the Col. explaining my actions and asking not to be fired.

Sarge,

You should have contacted the store manager. You are apt to find a counter jerk in any business now days, gun departments seem to be a likely location. Many of these folks seem to have an overinflated opinion of themselves and need to have the hot air let out of them.

I've been in 6 different Cabela's in as many different states and have never found a more helpful staff. A staff member in the Lacy Washington store offered to have an out of stock item shipped to my home at the store sale price.

I've found that Cabela's has higher prices on some stuff and Bass Pro others. I can say that my local Bass Pro is hit or miss on some things but customer service is acceptable.

Tractor supply company, now there is a great store. My not have hunting stuff but hey it's got everything else!