If you have a problem with your Remington, want to learn the history of an older gun, need to talk about a repair or order spare parts, or just want information on new models, dial 800-243-9700. You won't be alone. Even in July--typically a slow month--Remington Consumer Service fields 3,000 to 4,000 calls a week. That volume doubles from mid August through Thanksgiving. Consumer service also receives around 4,000 e-mails during busy months, a steady stream of faxes--mostly part orders--and a trickle of old-fashioned snail mail.