I asked him how many people he had minding the shop while he was away. "About 35," he said. I asked how he related to his workers. "I'm not afraid to piss off my staff. They get upset about that. I don't particularly care about their feelings. I tell them that if they want to go flip burgers at McDonald's, they can. But they can't flip burgers for me." As I left, I said, "I'm tempted to tell you to go on being a son of a bitch, but, somehow, in your case that doesn't seem necessary." He just smiled at me and turned to his next customer.